Reference

Our Terms & Conditions, Built Around Your Account

When you open an account with agam168, you're entering a clear agreement about how deposits and withdrawals work, what happens to your data, and how we settle disputes.

Account security and verification stepsPayment methods and withdrawal rulesHow we handle account closure and data

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Your Rights and Responsibilities on agam168

agam168 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms cover everything from the moment you register through to your last withdrawal. You must be of legal age in your jurisdiction where local law permits. When you load funds via DANA, OVO, GoPay or QRIS, that transaction is subject to your bank or wallet

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provider's terms as well as ours. We reserve the right to suspend or close an account if we detect fraud, breach of terms, or activity that violates local law. Withdrawals are processed after account verification; we aim to complete verified requests within 24 hours. Your account
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balance is held in your name and remains yours; we do not claim ownership of unused funds. If you dispute a transaction, contact our support team with proof of the payment and we'll investigate within 48 hours.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH TERMS

How to Reach Us About Terms Questions

Live Chat Open the chat window in the lobby (bottom right on desktop, chat icon on mobile). Our team responds within 2-3 minutes during operating hours, 08:00–23:00 Indonesia time, seven days a week.

Email Support Send your question to [email protected]. We reply to all emails within 6 hours on weekdays. Include your account number and a clear description of your terms question.

Account Settings Log in, go to Settings > Account & Legal. You'll find a summary of your agreement, withdrawal rules, and a link to request changes to your account limits or closure.

HOW WE PROTECT YOU

Data Security, Account Rights and Dispute Resolution

Account Verification

When you register, we collect your name, ID number and phone to verify your identity. This protects your funds and keeps your account from being opened twice. Verification usually takes under 10 minutes.

Deposit and Withdrawal Records

Every DANA, OVO, GoPay and QRIS transaction is logged with a timestamp and reference number. You can view your full transaction history in Wallet > History and download statements for any dispute.

Data Retention

We keep your account data for seven years after closure to settle disputes and comply with tax law. Personal information is encrypted and stored on secure servers. We do not sell or share your data with third parties.

Account Closure and Refunds

You can close your account anytime from Settings. Any balance remaining will be refunded to your original payment method within five business days, minus any outstanding wagers.

Dispute and Complaint Process

If you believe a charge is wrong, email [email protected] within 30 days with the transaction ID. We investigate and respond within 14 days. If you're not satisfied, you can escalate to our compliance officer.

Changes to Terms

We may update these terms. If a change affects your rights, we'll notify you by email at least 14 days before it takes effect. You can choose to close your account instead of accepting the new terms.

Terms & Conditions — Answers to Your Questions

Go to the login page and tap Forgot Password. You'll receive a reset link via email within 2 minutes. Click the link, set a new password, and log back in. If you don't receive the email, check your spam folder or contact live chat.

No. Our terms require one account per person. If we detect multiple accounts linked to the same identity, phone number or device, we will suspend all of them. You'll need to request account consolidation via support.

Minimum withdrawal is Rp 50,000. Maximum is Rp 50,000,000 per day. Verified accounts can withdraw to DANA, OVO, GoPay or QRIS. Processing time is 4–24 hours depending on your bank. Unverified accounts cannot withdraw until ID is confirmed.

Deposits via DANA, OVO, GoPay and QRIS carry no agam168 fee. Your bank or wallet provider may charge a small fee. Withdrawals are free from our side, but your bank may apply a processing charge. Check your bank's terms.

We retain your name, ID, transaction history and account balance for seven years to comply with local tax law and settle any disputes. After seven years, personal data is deleted. You can request a copy of your data anytime via [email protected].

Email support with the transaction ID and a description within 30 days. We'll review your account logs and your bank's records. If fraud is confirmed, we refund the amount and close the account. Investigation takes 5–14 days.

Yes. Log in to Settings > Payment Methods to add or remove DANA, OVO, GoPay or QRIS accounts. To adjust daily or monthly limits, go to Settings > Limits > Request Change and submit your new amounts. Changes take effect within 24 hours.

Our Terms & Conditions, Built Around Your Account

How to Reach Us About Terms Questions

Data Security, Account Rights and Dispute Resolution

Account Verification

Deposit and Withdrawal Records

Data Retention

Account Closure and Refunds

Dispute and Complaint Process

Changes to Terms

Terms & Conditions — Answers to Your Questions

01 What happens if I forget my password and can't access my account?

02 Can I have more than one account with agam168?

03 What are the withdrawal limits and rules?

04 Do you charge fees on deposits or withdrawals?

05 How long does agam168 keep my personal data after I close my account?

06 What happens if I report an unauthorised transaction on my account?

07 Can I change my payment method or account limits after I register?

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